The global security monitoring team at a pharmaceutical major monitored geopolitical, socio-economic and natural calamities to ensure continuity of varied operations, manufacturing activities, and active clinical trials across geographies. With a complex drug development pipeline and long project plans, it notified dispersed teams of any impending risks that could cause operational delays.  

The global security team sends out detailed summary emails of all global events occurring across the world to all the teams within the organization. After which, the business global clinical supply chain team would manually go through these emails, figure out the priority and severity, and send action items emails to the relevant stakeholders within their purview.  However, manually processing these emails took a lot of time and was error prone. They also had historical data on past events and impact emails.

The global supply chain team wanted to eliminate the manual interventions and increase the efficiency of the email alerts process.