A large pharma sponsor had the right tools—but too much effort went into keeping them aligned.

They used a ticket system to track work, a separate system to request data, and additional tools to manage who was doing what. That created a hidden layer of non–value added work—Excel reports going to excel trackers, status reports, manual follow-ups—just to understand where things stood.

Meanwhile, with CluePoints, the team relied on a Python script to extract data and then make a report. It worked—but only when someone remembered to run it and manually share the output.