A global pharma leader’s digital team accurately tracked the utilization rates of all their software tools within a single source of truth. This resulted in a 10-20% optimization in software licenses usage and reduced operating costs. Read on to find out how.

The digital team was looking for a less manual and time-consuming workflow to view the usage report for their digital tools and software. This information was important to take strategic decisions on whether to continue renewing the license for a particular software/tool or discontinue it. As these decisions impacted cost optimization, they needed them to be accurate and quick.  

They were using an AI-powered chatbot trained on Natural Language Processing (NLP) to respond to queries and provide a quick response to critical technical information—such as internal application data, server details, ticket histories, support contacts for tools and software in use within the organization.

However, the team was still manually extracting software/tool consumption reports from their in-house tool. This report was in Excel format which contains basic details such as the name of the tool and consumption. There was no single, unified view to track software usage, license renewals, and SDLC compliance.

The client wanted to enhance the existing chatbot to give summary of the user reports as well along with the query responses.